How to Fix a Failed Payment Error When Applying for a Vietnam E-Visa (2025 Guide)

Vietnam is quickly becoming one of the most sought-after travel destinations in the world. With stunning landscapes, rich culture, delicious food, and warm hospitality, it’s no surprise that millions of international tourists visit every year. To make travel easier, the Vietnam e-visa has become a popular choice for visitors, allowing them to apply entirely online without visiting an embassy or consulate.

However, one common frustration travelers face is payment failure during the e-visa application process. Even after filling out the form correctly, some applicants find their payment is rejected or doesn’t go through at all. If you’re planning your trip to Vietnam and encounter this issue, don’t worry, Giscoo Job Hub will give you a complete guide on how to fix Vietnam e-visa payment problems.

1. Check Your Bank and Card Settings

The most common reason for e-visa payment failure is that your bank blocks the transaction.

• Confirm your card supports international online payments.
   
• Contact your bank to enable overseas transactions before trying again.
   
• Ensure you have enough funds and that your card is Visa, MasterCard, or JCB.
   
• Ask your bank if there are any security restrictions for payments to foreign websites.
   

2. Try a Different Card or Payment Method

If your payment still fails:

• Use another credit or debit card that’s enabled for international transactions.
   
• Avoid virtual or temporary cards unless you know they support 3D Secure verification.
   
• Ask a friend or family member if you can use their card, then reimburse them.
   

3. Switch Your Browser or Device

Technical compatibility can sometimes cause payment issues.

• Use Google Chrome, Mozilla Firefox, or Microsoft Edge for best results.
   
• Avoid outdated browsers or Safari.
   
• Try completing the application on a desktop or laptop rather than a mobile device.
   

4. Wait and Retry Later

The e-visa portal can experience high traffic, especially during peak travel seasons.

• Wait 15–30 minutes and try again.
   
• Apply late at night or early morning (Vietnam time) to avoid busy hours.
   

5. Start a New Application if Stuck

If your application shows as “Unpaid” for more than 24 hours:

• Submit a new application using a different email address.
   
• The system may prevent repeated unpaid attempts with the same passport and email.
   

6. Change your VPN location to Vietnam (highly recommend) 

Sometimes, payment failures occur because the payment gateway detects suspicious activity or foreign IP addresses.

• If you’re using a VPN or your IP location is outside Vietnam, switch your VPN server to a Vietnam location before making the payment.
   
• This can help bypass regional restrictions or security blocks during payment processing.
   
• If you’re not using a VPN but still face issues, trying a VPN set to Vietnam might improve success.

 

Check out more articles from Giscoo Job Hub to discover Vietnam: 
How to get from Noi Bai Airport to Hanoi City Center by bus (2025 Guide)

Cashless Payment Tips for Foreigners in Vietnam

How to Change the Location on Grab to Book a Ride: A Guide for Foreigners in Vietnam

7 Must-Try Vietnamese Foods: A Culinary Adventure for Foreigners in Vietnam